The service delivery excellence matrix for IT and business service delivery teams

With global economic headwinds looming around, businesses must navigate a maze of challenges to achieve their goals. On the one hand, they seek to fulfill multiple business priorities on the strategic front. On the other hand, economic winters are pressuring businesses to take a cautious approach. In this scenario, key business leaders like CIOs are on a quest to reshape service management to derive more value from their existing technology investments.