All articles by Jim Banks
Jim Banks
Jim Banks is a freelance journalist writing about culture and technology.
From AI to elevated customer experience, DTX London has it all
Tech leaders will soon meet at DTX London to discuss how integrity and innovation meet in a future where delivering purpose is as important as driving value.
What do cybercriminals know about the retail sector that we don’t?
The past few months have seen a parade of household names in retail get breached. Are cybercriminals merely targeting big brands, or is the industry itself uniquely vulnerable?
Are You Ready for Agentic AI? A Strategic Assessment Guide
Agentic AI promises too much for any organisation to ignore – but successful implementation requires careful implementation of controls to ensure the company at large fully trusts and engages with these new autonomous agents.
When New Look took a new look at customer engagement
Fashion retailers struggle to perfect the personalised customer interaction. Here’s how one of the UK’s leading high street brands did it.
Elkjøp’s best customers were lost in the data. This is how they found them.
Blessed with the right data but a malfunctioning online purchasing system, the Nordics’ largest consumer electronics retailer had to get to know its customers a whole lot better.
The AA’s rescue vans kept losing signal. Here’s how they got back in touch.
Always on the road to reach stranded customers but stuck with just one network, The AA had to completely rethink its approach to remote network connectivity.
How one bank achieved business continuity at (almost) the speed of light
A proof-of-concept exercise by Japan’s MUFG has illuminated new possibilities for maintaining operations during major cyberattacks or other black swan events.
Infosecurity Europe 2025 is where the battle for cybersecurity will be decided
At this year’s event, CISOs from across the sector will pick apart the latest threats to corporate cybersecurity and showcase the most sophisticated countermeasures available.
How the Ordnance Survey is bringing solar panels to slopey roofs near you
The UK’s emissions-reduction targets are ambitious. A new project from the Ordnance Survey may make them redundant faster than hitherto suspected.
With agentic AI we are being sold on the idea of running before we can walk or crawl, says Alteryx’s Andy MacMillan
Appointed late last year, Alteryx’s new CEO is on a mission to close the knowledge gap around agentic AI and its enormous potential.