This addition to Timico’s VoIP for Business service will enable SMBs to improve efficiency and productivity by allowing them to dial colleagues, suppliers, business partners and customers using a simple click of the mouse within their Microsoft Outlook business application.
By combining the Nortel Application Server 5200 with Microsoft Outlook, the process of looking up a contact telephone number and picking up the phone to make the call can be shortened to ‘one click’ access. Moreover, if the call is made between two Timico VoIP for Business users, presence capabilities can be used to determine if the person being called is available, busy or away from his desk, Nortel claims.
The PC-based phone, within the VoIP for Business solution, is established on Nortel’s Application Server 5200 (AS5200) platform. The AS 5200 is Nortel’s IMS-ready, SIP applications server, which integrates voice with video, collaboration and presence services to deliver next-generation unified communication services. Users can use a Timico recommended headset with their PC SIP client or can choose a Nortel desktop telephone handset.
Trefor Davies, technology director at Timico, said: Timico’s VoIP for Business customers have reported how the solution transforms their business communications, reducing costs and improving productivity by allowing voice calls to be carried over the core network and providing advanced communications tools such as presence, instant messaging and a variety of collaboration tools.
