It has announced the creation of 250 jobs at its three Glasgow call centres, saying it has no plans to look overseas.
Its latest decision flies in the face of popular choice that has seen companies earning the wrath of trade unions and customers by ‘outsourcing’ jobs abroad, where they can get away with paying staff as little as one-sixth of what they would pay a UK call centre worker.
The company said it is focused on making the most of its operations in Scotland and the rest of the UK, although it would not completely rule out locating some of its work to India in the future.
The new Glasgow jobs, created after winning more work from existing major clients such as ScottishPower, satellite giant BskyB [BSY] and Book Club Associates, will take the group’s contact centre staffing level in the city to nearly 800.
Employment in the sector is notoriously volatile, as temporary work can swell staff numbers for a few months at a time, and the company’s call centres are still on notice to improve after revenues from the division fell in the first half for the second year in succession.
