Integrating Zoey’s interactive voice response (IVR) system with a service provider’s existing customer care system is expected to improve mean time to repair (MTTR) and customer satisfaction.
Zoey claims to provide VoIP, wireless and PSTN phone users with an interactive test system that can diagnose issues by guiding users through a series of tests designed for common line problems such as caller ID, echo, noise, voice quality, DTMF and more.
Mark Driedger, vice president and general manager of network management at Tektronix Communications, said: Having the right test tool for the job is essential. Zoey provides end-to-end visibility in mixed circuit and packet environments and is an ideal tool that will support end-users and reduce the amount of time spent on the line with customer call centers.
