Located within the Utah Department of Human Services, Office of Recovery Services (ORS) provides child support services and support for children in care. ORS turned to local Kofax certified solutions provider, Dataimage, to develop a custom solution that would allow it to digitize its case files and make them centrally available electronically throughout the agency.
For this back file conversion project, ORS initially focused on capturing the paper-based documents representing the more than 90,000 child support cases in the state – approximately 6-7 million pages of paper. In addition, ORS receives 80,000 pieces of new mail each month that need to be distributed to case workers located throughout the state of Utah.
Dan Dillingham, vice president of corporate sales at Dataimage, said: The ORS back file conversion project was no small task. Without Kofax Intelligent Capture & Exchange, we estimate the project would have taken more than three years to complete, based on all the additional manual classification and data entry that would have been required by a less robust solution.
ORS also worked with Dataimage to implement an electronic mailroom solution that would allow the organization to proactively capture all new documents in the front office in the form of inbound mail, to help cost-effectively solve the challenge moving forward.
