According to the company, the OpenSupport program provides customers with ongoing access to Bluewolf’s team of experts and resources, enabling them to continually modify and adapt Salesforce and other SaaS solutions to their current and future business needs.
With OpenSupport, organizations receive a regular monthly allotment of technology support hours which they can use for administrative tasks, such as system setup, customization, maintenance, administrator support, platform support, and software release management. In addition, the OpenSupport hours can be used for software development projects, such as custom Apex and VisualForce development, business system integration, data management, Ajax development and AppExchange solution deployment. As part of the program, clients receive weekly utilization reports, monthly adoption reports and quarterly steering committee reviews.
The company has said that the program is designed for business of all sizes and is designed to not only react to client calls and problems, but proactively help them improve how they are using software-as-a service (SaaS) applications like Salesforce. For large enterprises, it ensures timely response to problems and software development needs. For smaller companies, it ensures that they maximize the use and adoption of Salesforce, providing access to expert resources.
Eric Berridge, co-founder and principal of Bluewolf, said: OpenSupport allows customers to leverage the latest features and functionality from Salesforce.com and other SaaS solutions, in an efficient and timely manner, and with a central point of contact, on-shore at Bluewolf. That means that every one of our clients has access to a dedicated, proactive support team. We are not just focused on fixing issues as they arise but helping our clients maintain and increase the value of their SaaS applications to their business.
