The new managed services technology from Unisys is expected to help Reliance Standard Life (RSL) transform its payments operations while improving customer service, controlling costs, and better managing legacy investments.
Unisys is currently consolidating RSL’s remittance processing and billing into a single operation to better manage administration of its $800 million in annual premiums and to expedite processing for the 250,000 checks the insurer receives each year.
Subsequent phases of the contract will include enhanced capabilities and process improvements in other parts of RSL’s payments revenue supply chain, including the introduction of new customer services such as electronic bill presentation and payment.
The new technology uses Unisys’ 3D Visible Enterprise approach, which enables a client to see and then act on cause-effect relationships among business strategy, processes and IT requirements throughout the entire enterprise.
