No other service provider is offering customers such an aggressive range of performance and reliability guarantees, said Shaun Gilmore, executive vice president of global products and solutions for Qwest. Our industry-leading global broadband network puts Qwest in the unique position to back up its promises with guarantees, and enhances customers’ ability to take advantage of latency-intolerant applications such as videoconferencing and voice over IP.
In an industry first, Qwest is the sole network service provider (NSP) to guarantee a 95-millisecond maximum average round-trip latency between its network and the networks of the industry’s Top 5 NSPs (based on a percentage of all network traffic, industry-wide). Internet traffic often crosses multiple carriers’ networks on its way from the sender to the recipient, and Qwest is the first to offer an off-net SLA.
In another industry-leading initiative, Qwest now provides all its DIA and VPN customers with an enhanced 99.5 percent packet delivery and a maximum average latency of 50 milliseconds. Qwest also will continue to provide 100-percent network uptime. Qwest’s packet-delivery assurance is the highest available in the industry while the company’s new latency guarantee is 10 percent faster than its nearest competitor, and sets the standard for next-generation Internet protocol (IP) networks.
Qwest has moved this past year to become an aggressive force in the industry and setting the pace by which others are forced to keep up. With the introduction of these two new SLAs, Qwest ratchets the bar up yet again to push the services-delivery envelope, said Counse Broders, senior Internet services analyst, Current Analysis.
SOURCE: COMPANY PRESS RELEASE
