Nokia Siemens Networks has launched charge@once unified and charge@once business as part of its convergent unified charging and billing system that offers service providers the flexible and personalized service approach essential to driving revenues in a competitive market place.
The Nokia Siemens Networks (NSN) unified charging and billing offers one modular system for prepaid charging and postpaid billing as well as customer care. It enables service providers to offer their customers service and price plans based on personal preferences. Improved customer service allows for customers to have access to information about their service usage and costs via an online account view, irrespective of their payment method.
NSN has said that the modular unified charging and billing system allows service providers to gradually upgrade their existing charging and billing systems as it separates the telecommunications specific charging and billing functions and the enterprise and financial processes into two layers.
The core of the system is the charging and billing software, charge@once unified, which is based on the NSN charging and rating engine and converged data model. It is complemented by charge@once business, which provides pre-integrated, converged customer care, financials and reporting functionality.
NSN has embedded Oracle’s customer relationship management and enterprise resource planning applications in the charge@once business for better integration into the service providers’ operational environment.
Juhani Hintikka, head of operations and business software at NSN, said: This is the next-generation of convergent charging and billing. For the first time, the two domains come together as one productized solution that makes the service providers’ processes and daily operations faster, easier to manage and more cost-efficient.
