Nokia has extended its supply chain management contract with services firm Capgemini in a multi-million euro contract.
The contract extension was signed in December 2014 and will see Capgemini providing customer order management services such as preparation for delivery, distribution and customer invoicing.
Capgemini’s Global Enterprise Model and BPOpen platform has been used to consolidate and harmonise Nokia’s operations from 27 locations into five global delivery centres and amalgamate 17,000 regional Desktop Procedures into 41 global DTPs.
The partnership, which started in 2010, was due to expire in 2017 but has now been extended to October 2020.
Christopher Stancombe, CEO Business Process Outsourcing at Capgemini and Member of the Group Executive Committee said: "We are delighted with the contract renewal with Nokia, one of our key Business Process Outsourcing customers globally.
Stancombe added: "We have a strong relationship with Nokia and are proud to be providing them with world class Supply Chain Business Process Outsourcing services to help drive and enhance Nokia’s business productivity and growth."
"We are very pleased to continue and deepen our relationship with Capgemini building on a successful Supply Chain transformation partnership initiated in 2010, which has resulted in cost optimisation, quality enhancement and global process harmonisation," said Johannes Giloth, Senior Vice President Global Operations at Nokia Networks.
Giloth continued: "We recognise Capgemini as Supply Chain experts and look forward to developing our relationship into new areas to support our business growth."
