Siemens’ $300-a-seat OpenScape application sits on top of Microsoft’s Live Communications Server 2003 (RTC Server) and links voice, video, calendaring, wireless, and messaging services such as eMail and SMS.
OpenScape cuts across all communication media and checks the availability or presence of personal contacts before kicking off a communications session. The system also enables users to set up communications permissions and preferences using a personal rules engine allowing people to control who can contact them, and when they can be contacted. It is set up to give a real-time snapshot of team members’ availability and the best method to reach the team collectively.
It is based on Session Initiation Protoco (SIP), which is being adopted in Voice over IP infrastructures as a presence and set-up protocol. In the case of OpenScape, it provides users with consolidated access to any enterprise communication resource, including voice features, email, instant messaging, and resource collaboration through a single portal.
The system is intended to greatly simplify work flow, with the company claiming it would help the average information worker save 30 minutes a day.
This article was based on material originally published by ComputerWire.
