Fujitsu has agreed to provide IT infrastructure support services McDonald’s 1,200 restaurants in the UK and Republic of Ireland.
McDonald’s aims to consolidate and simplify its support model to restaurants and ensure a holistic view of its IT estate.
The five-year contract will enable McDonald’s to deliver the right support capability into restaurants day-to-day, and help the company remain at the forefront of innovating its IT.
Fujitsu will support the restaurant IT estate, from front of house tills and Point-of-Sale (POS), to drive-thru ordering, Restaurant Bridge and back office.
As part of the deal, Fujitsu will simplify and improve satisfaction around IT support for restaurant staff and tries to prevent and reduce overall call.
The Tokyo-based firm will also reduce in onsite engineering visits through second line remote diagnostics and the total cost of ownership of IT equipment over its lifecycle.
An element of Fujitsu’s role will be bringing a ‘user exchangeable parts’ strategy to day-to-day support, enabling staff in restaurants to fix minor problems themselves without the need to dispatch an engineer.
Fujitsu UK & Ireland business unit director Jon Wolfe said as a leading brand in quick-service restaurants their IT support work must reflect the pace at which the business operates – the most critical part being to keep tills open and operating.
"However the role moving forward is as much about the customer experience and supporting new technologies that ensure agility in meeting customer demands, such as touch-screen ordering and contactless payments – both areas that McDonald’s is already deploying," Wolfe said.
