The Tier 1 telecommunications company will rely on ClickSchedule, a mobile workforce optimization solution, to manage and optimize the scheduling operations of thousands of its field technicians responsible for new installations and maintenance work across India.
ClickAnalyze will provide service business analytics for workforce performance measurement and strategic decision support across various levels of the service operation. It will enable drill-down analysis of key performance indicators, including resource productivity, operational costs and responsiveness to customers.
Integrated with ClickSchedule, ClickAnalyze can provide executive level summaries as well as detailed analysis by territory, job type, time frame and other criteria.
Moshe BenBassat, CEO of ClickSoftware, said: We are proud that our ServiceOptimization Suite has been identified as the means of helping this organization deliver on its commitment of satisfying and retaining customers by ensuring a consistently high level of service.
