Continental has been an EDS client for over 16 years. In 1991, the two signed a deal worth $2.1bn covering the airline’s entire IT infrastructure, including its reservation system. In 1999, the partnership was expanded to include desktop support and helpdesk management under an eight-year deal worth $1.5bn.
This latest agreement sees EDS continuing to manage Continental’s reservation systems, helpdesk, and desktops, as well as providing legacy application development and maintenance and network and voice systems management. EDS will also work with Continental on a program to update the airline’s legacy systems.