Parsippany, New Jersey-based Dialogic Corp and Boulder, Colorado-headquartered Radish Communication Systems have announced plans for products that integrate voice, facsimile and visual data. The basis of the plan is to add Radish’s VoiceView technology, announced last March (CI 2366), to Dialogic’s voice response technology. VoiceView enables users to switch between voice and data, as well as voice and facsimile, during a single phone call, via the existing telephone network and equipment. According to the companies, when used with a Dialogic-based Voice Response Unit, VoiceView will cut the time needed to access information by enabling callers both to hear voice prompts and to see option menus on their personal computer screens. The companies cite banking applications as an example; users could call their bank’s database and look at their bank statements via their personal computer or any other viewing device. The callers could opt to speak to a live operator (wow! – in the land of voicejail?) and exchange data in real time during the same call. The VFX/40 will be Dialogic’s first product to include the VoiceView protocol. According to the company, the VFX/40 provides four channels of integrated voice and facsimile response and unified messaging and features on-board ASCII-to-facsimile conversions for direct conversion of text files to Tagged Image File Format. By offering VoiceView on our VFX/40 product, we will be offering users a low-density, single-slot solution for facsimile, voice and visual data, says Dialogic. The VoiceView-capable VFX/40 will be available in next quarter but as of yet there are no details on price.
