Financial services company Citigroup has entered into an agreement with IBM to explore possible uses for IBM Watson.
IBM Watson is a computing system that supposedly rivals a human’s ability to answer questions posed in natural language with speed, accuracy and confidence.
The agreement will enable Citi to examine the use of content analysis and evidence based learning capabilities found in IBM Watson to help advance customer interactions, and improve and simplify the banking experience, said IBM.
Citi will evaluate ways that IBM Watson technologies can help analyse customer needs and process vast amounts of up-to-the-minute financial, economic, product and client data.
The financial services company will also assess ways to use a customer interaction application combined with Watson’s content analytics, natural language processing, decision support and evidence-based learning to continue to advance digital banking.
IBM Software Solutions senior vice-president Mike Rhodin said IBM continues to advance Watson in information intensive industries, enabling organisations to gain insights from vast amounts of data that can speed decision making and improve how companies serve their customers.
