Support service company Clarify Corp, San Jose, California, is offering a package for developing Web-based customer support sites called ClearExpress Web Support. It includes a Web data server and pre-configured HyperText Markup Language forms. It ships in July, priced from $15,000 per module plus usage-based licence fees. The module is the first in a set of ClearExpress remote support products planned. Clarify is steeling itself for new releases of its software in the near future, supporting data replication, Informix and Windows NT. Hitting back at the latest releases from the likes of Scopus Technology Inc, Vantive Corp and Legent Corp, Clarify says ClearSupport and its other packages uniquely service both support and quality management via internal and external help desks. They offer local and remote dispatching and can process physical and logical products. Clarify has tested its components on a 1,200-user system against Oracle, Sybase and SQL Server databases, and claims one or two second response times to 6,000 calls an hour. It claims 12,000 users at 65 sites.
