Capgemini has been awarded a seven-year €15m contract extension by Danfoss, a Denmark-based provider of valves and fluid handling components for Heating, Ventilating, and Air Conditioning (HVAC) and industrial applications.
Under the agreement, Capgemini will deliver Danfoss’ Finance and Accounting services through a dual model of service delivery split between Krakow in Poland and Kolkata in India.
The services will be built on Capgemini’s Global Delivery Model, Rightshore, which uses talent from the onshore, nearshore and offshore locations.
Capgemini said that the two-centre offering works by using a front office and back office concept.
Through the new scope, countries from NAM and APAC including: US, Canada, India, Australia, New Zealand, Singapore, Malaysia, Philippines, Thailand, Korea and Taiwan, will also be transitioned from Danfoss to Capgemini.
Capgemini said that over 130 BPO professionals will deliver Finance and Accounting services covering Accounts Payable, Accounts Receivable and General Ledger.
Further, Capgemini will give Danfoss the ability to scale up and down its services according to business needs and will drive process alignment increasing process optimisation through its Global Process Model.
Capgemini global BPO finance and accounting service line head Christopher Stancombe said the company extends partnership into much wider territory, increases their service scope and allows them to deliver significant value and quality improvements for their client by working together to produce a Danfoss Global Process Model.
