Many may think that British Telecommunications Plc is a large, uncaring company with a thick corporate skin but they couldn’t be farther from the truth: the company is so wounded by BT-bashing that, the Evening Standard reports, it has armed its employees with a step-by-step guide to answering the lies and myths about the company’s image as a money-grabbing, inefficient giant which makes obscene profits; the answers, however are infuriatingly pat – for example, to the question surely your profits are too high, BTers are told to retort, its a big figure but so are all others about BT and as for that old chestnut about payphones that don’t work, you can expect the response from BT to be that 95% of them are working at any one time – to which, of course, you could always retort that 5% of a big figure is an awful lot of payphones that are not working…
