According to newScale, its catalog and service portfolio management services enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality.
NewScale claims that its system has advantages such as a 30% reduction in operational costs for the provision of IT services; up to 50% faster IT service provisioning; greater visibility and control over the costs and demand for IT services; and improvements in user satisfaction, with a self-service portal for ordering IT services.
Stephan Brendel, director of arXes Consulting, said: No one carries out pure IT projects anymore. Instead, IT systems support business projects. Our customers find value not only in our expertise and strategic consulting but also in practical help.
Ken Remington, vice president of worldwide alliance and channel sales at newScale, said: arXes Consulting is an ITIL pioneer in German-speaking countries and has more than twenty years of experience in successful IT service management projects. This relationship will expand our sales channel and deployment capability within the biggest market in continental Europe.
