Accenture will replace Affirmative’s current claims system with Accenture claim components solution, a robust web-based technology designed to help insurers improve the efficiency of their claims-handling operations through the automation of routine tasks. At Affirmative, the solution will support core claims transactions from first notification of loss through final payment.
Sean McPadden, executive vice president and chief underwriting officer of Affirmative, said: As with most carriers, claims handling represents our single-largest opportunity for our insurance business to drive significant gains in both our business performance and service to our customers.
The strong track-record, deep functionality and great flexibility of the Accenture claim components solution made it an ideal solution to support us in transforming and consolidating our claims operations.
John Santo, managing director of Accenture’s insurance practice in North America, said: The claim is a decisive moment for both the customer and insurer. For insurers that have grown through acquisition, consolidating claims operations is often one of the highest priorities due to the potential for increased efficiencies and consistently better customer service. By working to streamline and automate claims handling, Affirmative is focusing on a critical area for helping to improve performance and customer service.
