Metrics
Why Are So Many Enterprises Failing to Make the Most of Service Desk Metrics?
When you are trying to offer good service, too much data or the wrong type can be more problematic than…
How to Lie with Information Security Statistics
Any business enthusiast for constructive ambiguity might blanch at the uncompromisingly direct title "How To Lie With Statistics"; although they…
Data centre efficiency warning – firms need to make better use of tools and metrics
IT leaders with data centre responsibilities are using a range of metrics which are too narrow or have not deployed the…
