Dell and Chinese cloud management system vendor Infobird have entered into a strategic partnership to explore the huge potential of the cloud computing technology market.
Under the partnership, the two companies will jointly provide cloud-computing-based enterprise-level internet communication platform services to companies. The partnership will leverage Dell’s small-and-medium enterprise (SME) customer base and offers customers a cloud-computing service platform from Infobird.
In addition, Infobird would provide Qitongbao, a cloud management platform with a contact centre as its core, to Dell’s existing enterprise clients through Dell’s direct sales channels. Qitongbao enables companies to manage call center operations, customers, sales and monitor the quality of service in real-time.
The cooperation between the two companies aims at a growing enterprise market worth RMB40bn. For Infobird, Dell’s capability to penetrate the SMB market will help its distribution in the SME market; and both sides will bond together to benefit from the enterprise IT service market including B2B, B2C and services.
Edward Chen Yong, vice president of strategy at Infobird, said that many of Dell’s millions of small business customers have the experience of direct sales through Dell’s contact centre and are aware of the functions and benefits of a contact centre. The companies that are working with Dell’s business model have a strong inclination of IT applications and a relatively flexible budget.
