BMC Software said that it is making its Remedy IT Service Management (ITSM) Suite available to customers through SaaS.
According to BMC, the Remedy ITSM Suite is based on its service management suite that integrates ITIL processes with service desk, incident, problem, change, release, asset, service request and service level management, enabling IT operations to resolve incidents and enforce service level agreements without any on-premise infrastructure or support requirements.
BMC claims that the Remedy ITSM Suite is a cloud-based offering that delivers an integrated service management suite and a self-service model that provides an increase in operational efficiency and service quality.
The Remedy ITSM Suite integrates with the BMC Atrium Configuration Management Database (CMDB), which provides customers a single view into how technology components support critical business services, in addition to the rest of the business service management (BSM) platform. In addition, the new offering also allows customers to move from on-premise service management suite to a SaaS delivery model and back again, the company said.
Dev Ittycheria, president of enterprise service management at BMC, said: “After carefully observing and analysing the SaaS market, we believe this is the right time for BMC to make an aggressive move into SaaS.
“The overwhelmingly positive response from customers, partners and the analyst community is clear confirmation that the market needs access to an enterprise-class ITSM SaaS solution that makes no compromises. This announcement noticeably extends our leadership in the service management market and is further proof of our commitment to delivering the most advanced portfolio of BSM solutions.”
BMC Remedy ITSM Suite On Demand is expected to be available in the second quarter of 2010.
