Sun Microsystems Inc has put together a worldwide service and support programme covering hardware, software, network applications and interoperability called SunSpectrum. Currently, Sun customers pay service and support charges for each hardware configuration and an additional fee for each peripheral device. SunSpectrum will support entire systems, including the monitor, all disk drives, Sbus boards, memory and other related hardware as well as the Solaris operating system and other Sun software. It includes licences for on-line and CD-ROM versions of the SunSolve problem and support database. The one-stop support shop will offer Platinum, Gold, Silver and Bronze levels of service on a worldwide basis from May 1. Platinum support covers mission critical systems, guarantees 99% server uptime, on-site technical reviews, coaching, training as well as extended traditional support. It replaces the SunService 2000 scheme introduced last November. Gold service will offer personal technical account support, on-site and phone support and extended coverage hours. Silver service buys basic on-site and telephone support, while the bronze programme includes once a week on-site visits with telephone support for Solaris and for other Sun software.
