Glowpoint has unveiled an automated diagnostic application called Video Room Sweep (VRS) that automatically performs sweeps and emulations of video sessions for all components of telepresence and video conferencing rooms.
The company claims that the new offering is designed to offer automated level of managed service and ensures higher in-use rates of video technology, resulting in predictable performance and a higher return on investment.
The company said that VRS can be programmed for automatic daily sweeps and can also be used as an on-demand troubleshooting tool. It tests and diagnoses the health of all components in a telepresence or video conferencing room, along with functionality of the network to ensure proper performance and readiness.
Following a room sweep, automated exception reporting and notifications prompt the VNOC of any service, hardware, connectivity or compatibility issues, where highly responsive remediation measures are then immediately implemented, the company said.
According to Glowpoint, features of VRS include accessibility verification that verifies the accessibility and status of every network device in a room, such as video codecs, IP phones, control panels, PCs, projectors, and switches; QoS measurement that tests local video to ensure proper functionality by measuring video packet loss, audio packet loss, and packet loss percentages through electronic means and through an actual video call that is automatically launched to visually gauge determine video and audio quality.
The company said that the new offering checks the local video and audio hardware components, such as speakers, monitors and projectors, to ensure full functionality and analyses and compares all room components and system/software/firmware versions to ensure that they are consistent with the VNOC’s database
Jonathan Brust, vice president of marketing at Glowpoint, said: “Our new VRS application has been well received by customers, partners and end-users, and we have a growing list of customers excited to have this service activated in their environment. This added level of automation enables our customers to utilize their video technology with the highest degree of reliability and consistency.”
The VRS is available for its Video Network Operations Center (VNOC) clients and partner clients. Version 1.0 of VRS supports Polycom and Cisco technologies and the company plans to release additional versions that will support other technologies, such as Tandberg and LifeSize systems.