The installation, which was carried out by Alcatel-Lucent’s business partner NextiraOne UK, will enable the four-star hotel to offer better standard of guest services and will provide staff with improved internal communications.
All 219 bedrooms of the resort are equipped with Alcatel-Lucent digital handsets, providing ease of access to features such as voicemail and wake-up services. Conference rooms are also fitted with Alcatel-Lucent handsets, while hotel managers are equipped with Alcatel-Lucent DECT handsets.
The Alcatel-Lucent platform links the hotel to the head office and a centralized reservation contact centre. This allows Four Pillars to benefit from free internal calls between the three centers, resulting in cost savings and streamlining the hotel group’s communications.
Rex Clayton, financial director of Four Pillars Hotel Group, said: The Alcatel-Lucent solution provides us with the flexibility to accommodate growth and can be easily extended to cover new facilities, such as our new food outlet due to open in 2008.
