Alcatel-Lucent has come up with a Proactive Services Suite to continuously monitor and analyze network performance, identify emerging problems and recommend or take specific actions to resolve those problems.
Key elements of the suite include – Proactive Care Service, Network Analysis Services, Reporting Services and Customer Self-Service.
Proactive Care Service monitors fault data from a customer’s network elements in near real-time against Quality of Service (QoS) health criteria and provides analysis reports and recommendations for immediate intervention before it becomes end-user impacting.
Network Analysis Services uses data provided from real-time monitoring and predictive modeling enabled by Bell Labs algorithms, to identify network trends and outage conditions before they impact services.
Reporting Services monitors customer network elements’ fault data against QoS health indices and provides analysis reports that are used by the customer to identify network elements that may need preventive or corrective maintenance support.
Customer Self-Service provides tools to customers enabling either network troubleshoot of call trace records and/or testing wireless terminal devices, customer premises equipment (CPE) and handsets prior to introducing them into a customer network.
The services will support a broad range of wireless and next-generation networks across major technologies including LTE, W-CDMA, Optics, CDMA, GSM, IMS, Applications and IP.
Built into the suite of services is an intelligence feature of continuous learning that captures error signatures.
Alcatel-Lucent Customer Care Product Management VP Mike Lawson said Proactive Services help operators actively address issues before they escalate into major operational concerns.
