Verizon Wireless has retracted its decision to charge a $2 fee for telephone and online payments, following protests from consumers and fearing the possibility of investigation by US regulator Federal Communications Commission (FCC).
Verizon Wireless president and CEO Dan Mead said at Verizon, they take great care to listen to their customers. "Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time," said Mead.
Verizon reversed its decision only a day after it had said it would impose a "convenience fee" for one-time credit and debit card payments made online and on the phone.
The company said the decision was made based on customer input after receipt of complaints from them. An online petition on change.org against the $2 fee was backed by 1,00,000 of Verizon’s customers who signed on the website in protest.
FCC had also raised concerns about the fee and said that it was looking into the matter on behalf of American consumers.
