Technical glitches in the IT systems of RBS Group, which also includes NatWest and Ulster Bank, have left customers using mobile apps, unable to access their accounts online for a long duration.
About two million users experienced problems when using all three brands’ apps across several platforms, which delivered error messages when attempting to log in to check balances or arrange payments prior to the bank holiday weekend.
The latest glitches follow an IT failure during late Match 2013 that saw payments go skewed, wages being disappeared and home purchases and holidays disrupted, costing the bank £175m in costs and compensation.
The problems came as RBS attempts to convince customers to use more mobile banking services and gears up to slice 1,400 jobs from its banking arm.
During early 2013, the bank group unveiled a new mobile banking feature called Pay Your Contacts, which allows RBS and NatWest customers to send payments of about £100 to anyone with a Visa card by entering their mobile number.
The group confirmed that the app has resumed its operations.
