Contact centre technology firm Altitude Software has released a new customer interaction management suite, Altitude uCI 8 to increase contact centre profitability and deliver real time insights, multimedia workflows, campaign optimisation and unified social media interactions to improve impact on business.
Altitude uCI 8 will enable managers to access real time information and combine operational and business monitoring to build customised business dashboards.
The new release utilises unified customer history, consistent business processes and skilled agents in multiple channels to enable contact centres to monitor and interact with new social media.
The new customer interaction management suite will extend customer service to the whole organisation and deliver increased management control in business processes to improve customer service levels, accountability and productivity in the organisation.
Altitude uCI 8 helps contact centres manage and apply business intelligence ‘on the fly’ in outbound services, the company said.
Altitude Software CEO Gastão Taveira said Altitude uCI 8 helps contact centres execute business strategies in real time and deliver maximum value in a wide range of operational situations.
"The new release brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement," said Taveira.
