According to BMC, Capgemini selected the company to help it respond to the growing complexity of distributed IT environments and its clients’ increasing dependence on IT services. BMC Software’s business service management (BSM) platform is designed to optimize data center resources, reduce operating cost and improve business agility through efficient IT processes.
With BMC’s IT service management, Capgemini will consolidate multiple service locations across the globe into two central hubs located in Europe and the US, resulting in improved service desk productivity and lower costs, said BMC.
The addition of BMC BladeLogic operations manager has allowed Capgemini to manage the entire lifecycle of servers and applications from inventory, provisioning, configuration and change control to continual compliance – eliminating the need for error-prone and resource-intensive processes, which has resulted in nearly an 80% reduction of personnel-related support costs, added BMC.
Brian Bodsworth, chief technology officer for global outsourcing at Capgemini, said: BMC’s business service management platform delivers capabilities that will enable Capgemini to eliminate a lot of complexity from our IT infrastructure, ultimately providing improved service support to our internal customers and external clients.
