Alfa Insurance is using the FootPrints tool to provide a centralized IT help desk. According to UniPress, the product is a web-based service desk application that includes centrally managed issue management, self-service online, knowledge management and telephony integration.
The company also utilizes FootPrints’ issue tracking, two-way email management and custom reporting capabilities to improve all aspects of the problem resolution lifecycle.
FootPrints has helped Alfa Insurance provide exceptional service and support to its 2,500 employees, explained Mark Krieger, president of UniPress Software. FootPrints provides a comprehensive, cost-effective, and fast to implement service desk solution for organizations of all sizes – without requiring any programming or consulting.
