Mahindra Satyam has acquired the international operations of the BPO firm vCustomer for $27m.
The deal is the first 100% acquisition by Mahindra Satyam since it became part of Mahindra Group.
Mahindra Satyam CEO C P Gurnani said this is a landmark moment in the company’s resurgence.
"The focus and operations of vCustomer maps perfectly with our global operating model – allowing for seamless integration and smooth transition of processes and associates," added Gurnani.
The acquisition marks the entry of Mahindra Satyam’s BPO operations into other verticals such as retail and consumer technology, in addition to enhancing its technical support credentials.
vCustomer Corporation offers customer care and technical support services and for retail, consumer technology, and communications sectors.
The company employs globally and is headquartered in Kirkland, Washington, US.
Mahindra Satyam offers enterprise solutions, supply chain management, client relationship management, business intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among others.
