Aspect Customer Self-Service and Aspect Call Center throughout North America. With the addition of Aspect’s contact center solutions to its product portfolio, Aliant Telecom will be able to offer its customers a complete and integrated contact center solution.
A wholly owned subsidiary of Aliant , one of Canada’s top high-tech companies, Aliant Telecom provides integrated communications and information technology solutions through worldwide subsidiaries.
Aspect’s progressive plans complement our vision to roll-out multichannel contact center solutions to our clients by providing them access to premium technology that enables ideal customer interaction environments. With Aspect, Aliant Telecom can help companies improve live- and self-service via voice, e-mail and Web and any other channel in the future. We can also help make workforces more efficient and motivated, said Larry Shaw, Aliant Telecom’s vice president of sales and marketing for new business ventures. The superb technology combined with our business alliance with Aspect allows us to provide small to large, multichannel, multisite contact center operations with the best solution available for improving customer service and reducing operating costs.
The Aspect Contact Server connects customer communications to the correct live- or self-service company resource and integrates all relevant information from anywhere in the enterprise to enable quick resolutions to the inquiries. Aliant Telecom will distribute all of Aspect’s solutions including Aspect’s workforce management application for optimally managing personnel resources, Aspect’s voice self-service application for empowering customers to access information and perform transactions without drawing from personnel resources and Aspect’s communications management platform, the Aspect Contact Server.
Aliant Telecom is anticipating customer demand for end-to-end contact center solutions and building the relationships necessary to meet that demand, said Chris Purpura, Aspect’s senior vice president of worldwide alliances, business and market development. As an Aspect Partner Program member, Aliant Telecom will receive the support it needs to meet customer needs.
