The company said it selected the solution due to its intuitive workflow automation and real-time interface with ISO ClaimSearch. The workflow automation tools let clients automate many tasks that would otherwise be done by people, while the ISO ClaimSearch allows users to catch fraudulent claims by cross-referencing ISO’s database for possible matches.
PERMA VP of Technology, Betty DiMaria, credited the successful implementation to the true partnership between Tropics and PERMA. She said, While Tropics put their talented software architects to the task of designing our custom solutions, PERMA’s seasoned claims staff wrote and carried out the test scenarios to ensure that none of us missed anything on paper.
