Caller Authentication 1.0, senior product marketing manager Regina Carriere said, puts all the technology and integration points of the previous offering into a software package that sells for about $2,700 per port.
The software works by having users say the numbers 1 to 9 when they subscribe to the system, then storing their voice print to authenticate against when they log in in future. The false negative rate in 5.5%, Carriere said.
Companies such as those in financial services, insurance and health care are looking to use the software in place of authentication using PINs or series of personal questions by call center agents, Carriere said.
When you look at it compared to PIN, PINs can be forgotten, or guessed, or stolen, she said. If somebody is trying to access an account fraudulently, and they are confronted by a voice authentication system, they tend to be scared off.
This article is based on material originally published by ComputerWire
