Centro Servizi Montedomini e San Silvestro will receive the software, which will aim to improve interaction between patients and operators by enabling video calls on an ADSL network.
Relatives and specialists equipped with a multimedia PC will also be able to be involved in the video calls, in the hope of achieving better assistance and reduced budget spent on home help or hospitalization.
As part of the deal, Alcatel will be responsible for the supply of the video call center program and for the installation and integration of customer premises equipment (CPE), commissioning, acceptance testing and project management.
The platform includes the installation of a particular set top box (STB) at the patient’s premises, which, when connected to a TV and web cam, enables the patient to make video calls. The box will also be connected to electro-medical devices that will monitor vital parameters such as heartbeats, breathing and body temperature, and to sensors that will reveal irregular or emergency situations within the home environment. These signals will then be transmitted via ADSL to the call center, where the operator can assist the patient.
The new software also encompasses the Genesys Video Call Center, which combines classic call center functionalities with the ability to manage video calls. In emergencies, the patients will be able to call the center and provide it with useful information that will help monitor their health.
