Nortel will provide voice and data services such as mobility and real-time collaboration to Arabian Capital, to improve employees’ responsiveness to customers. The Nortel Business Communications Manager (BCM) 400 with professional call center software formed the central part of the system implemented at Arabian Capital headquarters, including Nortel IP Softphone 2050, IP Phone 1120E and IP Phone 1140E.
Nortel Ethernet Routing Switch 8300 and Ethernet Routing Switch 5520 provide a high-speed data network. Nortel Application Switches deliver application availability and security by giving IT Managers control over their network.
Nortel CallPilot Unified Messaging combines voicemail, fax and email into a single location that can be accessed from anywhere, whether over the Internet or by telephone. Nortel WLAN Security Switch 2360/2361 for wireless connectivity enables employees to work from any desk or on the move.
The new infrastructure, designed and implemented by its regional partner Baud Telecom Company, has simplified communications through one-click access to email, voice, unified messaging for staff at headquarters.
Ramin Attari, vice president and managing director for Nortel Middle East, said: In today’s global banking and finance market, organizations are under pressure to improve the service they offer customers while simultaneously cutting business costs. The need for instant access to information and news puts a lot of pressure on the IT infrastructure. Unified communications represents an outstanding opportunity to accelerate business processes and enable employees to be more responsive to customers and coworkers.
