Bluehawk Networks, an IT service management organisation, has introduced its Cloud 2-based IT Service Management (ITSM) application InSite 3.0, which is designed to automate and optimise service desk operations for enterprises and managed service providers.
The version 3.0 of InSite is delivered as a Cloud 2-based on-demand service, with features including: active directory integration; integrated survey tools; auto discovery; and salesforce chatter support.
It is available in two versions: InSite Standard and InSite Pro. The standard edition supports modules including: incident management, change management; problem management; service asset and configuration management.
The InSite Pro supports request fulfillment; service level management; knowledge management; service catalog management; and service portfolio management.
John Ravella, director of product management with Bluehawk Networks, said: "The introduction of InSite 3.0 coincides with the emergence of the IT service desk as the ‘quarterback’ of ITIL best practices.
"That said, incident, problem and change management as well as strategic services including knowledge, service catalog and service portfolio management must be made into a cohesive discipline. Until now, that’s been conspicuously missing.
"InSite connects and facilitates each of these critical services to dramatically improve end user and customer satisfaction while reducing IT resources and costs."
