Affiliated Computer Services (ACS) has entered into a five-year, information technology (IT) contract extension with food retailer McDonalds. The extension furthers the company’s existing six-year relationship with McDonald.
Under the extended contract, ACS will continue to provide a portfolio of managed IT services including service desk, user access, executive support and security administration; desktop support and engineering; messaging services; mainframe/ midrange server support and engineering; networking operations and engineering; and datacentre facilities management.
In addition, ACS will also provide McDonald’s with application performance monitoring service. The offering will enhance the diagnosis of performance issues across the core technology stacks and support planning and infrastructure readiness. It will also support the development, testing and quality assurance processes and production operational performance.
Derrell James, executive vice president and group president at ACS IT Outsourcing (ITO) Solutions, said: “This extension of our relationship demonstrates ACS’ commitment to providing our valued clients with customised solutions, valuable cost savings, flexibility, and a thorough understanding of their business needs.
“By selecting ACS to continue on as their technology partner, McDonald’s has recognised the depth of experience and strong technology expertise that we bring to our client engagements.”
