Logica will provide services such as desktop & server management, as well as applications management, operations and ad hoc projects. Eventually, the hardware platform will be supported from a Logica secure data centre in South Wales where Logica will also run the help desk and provide remote support and monitoring. The support of applications will be managed from Bristol with onsite staff being responsible for the first line support.
We are very pleased with this agreement, and to be working with Logica. IT support is an essential part of our continuing programme to represent and communicate effectively with our members, said Mary Francis, ABI Director General.
Logica was selected as a strategic business partner because we offer a low risk and fixed-price solution based on a flexible resourcing model, said Steve Burnett, director responsible for Logica’s outsourcing activities. We have proven results in offering an outsourcing capability for clients that enables them to focus on their core business strengths and meet business objectives.
Alex McBride, Divisional Director, Logica Financial Services, commented, We are delighted to be selected by the ABI as its outsource partner, further illustrating our proven track record in both financial services and outsourcing client successes. He continued, Together with our contract with Polaris – the insurer-owned company with a mission to reduce cost and improve service in the intermediated insurance business – this consolidates Logica’s position at the very heart of the Insurance industry.
Richard Holway, in his annual report ‘Software and IT Services Industry in Europe 2000’, estimates that the market for processing, application outsourcing and ASP services grew 22% in 2000 to reach £620m and they forecast an average growth rate of 25% to 2004, bringing the market to £1.5b. Logica is well positioned to participate in this explosive growth.
SOURCE: COMPANY PRESS RELEASE
