PMG.net has released three additional connectors for the PMG IT Service Catalog Suite. The new connectors for Marval Service Management, Microsoft SharePoint, and SAP Business Suite enable bi-directional interfaces with three more enterprise software applications.
The company said that the new connectors expand the integrations with e-mail, help desk, project management (PPM), ERP and CRM applications. The new offering are built using fully supported vendor-provided APIs, typically using Service Oriented Architecture (SOA) technologies such as web services, or other APIs, including Java, .NET, and COM.
According to PMC, using pre-defined business process workflows, the new connectors can create help desk tickets, update employee records, create purchase orders, and provide real-time status information to both users and management among many other data intensive tasks.
The company claims that the customers can use the new Service Catalog suite to create an efficient and automated IT service delivery process. Additionally, the new connectors empower customers to automate beyond IT processes and provide cross-departmental process improvement and business value. By leveraging data and existing systems across the enterprise, business processes in other departments such as HR, Finance, and Facilities are improved, leading to dramatic savings in operating costs.
The company said that the new offering leverages experience in e-Commerce, business process management (BPM), and enterprise application integration (EAI). It is a combination of PMG iRequest, an e-Commerce online catalog and request system; PMG iDeliver, a BPM suite providing powerful design, EAI, and workflow; and PMG iCollaborate, a content management and collaboration engine.
Joe LeCompte, a PMG principal, said: The delivery of these additional connectors it just another step towards reaching our goal of providing the industry’s quickest, yet most powerful, business process improvement implementation.
